One of the worst things about this operation has been that I can not drive.
Add to that the fact that both Jack and Cameron had birthday parties within a week of each other and I have almost no support nearby.
So I have had to rely on online shopping. I have been battling to logon to Pick n Pays site and asked their twitter person to please get someone to call me to help me. Well a month later I just set up a new profile with David’s details. YES I could have called the call centre but I had been promised a call and none was forthcoming so I was not going to waste my money.
David had forgotten to get the stuff I needed so I was really hoping that I could get a same day delivery – no such luck with either Woolworths or Pick n Pay so I decided to buy from Woolies because they had an earlier slot open than Pick n Pay.
The whole process went smoothly. They called me to ask if I wanted substitutes, delivered on time. It was a great experience.
This Saturday is Cameron’s party and I needed more stuff than I did for Jacks and so Pick n Pay are the most economical option. Well it has been a NIGHTMARE.
Their site has categories that kept giving me errors saying nothing was in that category. The check out process is exhausting and their delivery slots are from 10h00 – 15h00 – so you can wait up to 6 hours for your order.
Just after 15h00 I called them to see where the order was. I was told that the order had been cancelled due to payment issues. The gentleman couldn’t tell me what the issue was just that their was an issue and unfortunately I wouldn’t be receiving my order today. He did say he would escalate it for me but basically I was given a big fat “shame for you”.
So I complain on twitter and get another phone call from a lady who has been well trained to say “I am so sorry” and “I understand”. She does say that it has happened to lots of people today – which tells me the problem is NOT on my side. She also confirmed that because THEY had changed delivery companies I wouldn’t be able to get the order today.
Neither people I spoke to were able to tell me if and when someone was going to call me to let me know the order wasn’t coming.
So in summary – they did NOTHING for me. NOTHING.
I had to call! I had to go back and place the order again! I have to now wait until Thursday to get my order because obviously all the slots tomorrow are booked.
Honestly I am disappointed and pissed off by this. I am brand loyal to Pick n Pay but get this kind of service?
There are certain items I purchased that I can not get at Woolies otherwise I would have ordered through them rather.