I went to collect my tesxt book yesterday from the Post Office and it nearly ended in protest action.
Just to back track this was the conversation I had with the teller when I went to collect my UNISA books 2 weeks ago after I handed over the tracking number!
teller: Oh no this is going to take long
me: No I called track and trace it was here yday
teller: you must wait for the white slip
me: but its HERE
teller: but its going to take long
me: but track and trace said its HERE
teller: but its going to take LONG
me: so whats the point of track and trace then?
teller: to tell you where the parcel is
me: but its HERE
teller: yes but its going to take me a long time to look for it cos you dont have the white slip
me: ok I can wait while you look
teller: but you need the white slip
me: I dont HAVE the white slip cos I dont HAVE the keys to our post box, my mom has it so I cant get it right now and I REALLY need the parcel
teller: well if its urgent then get the key from your mom
me: SHE IS IN CAPE TOWN
It tooker her 10 minutes to argue with me why she CANT find it and about 5 minutes to actually find it! She ended our encouter with “All these other people are now mad because YOU made them wait”???
So back to yesterday! I get to the parcel counter and I see the guy in front of me doesnt have the WHITE SLIP (neither did I) so I am waiting to see her reaction – she doesnt let me down.
teller: wheres your white slip?
guy: I dont have one – heres the tracking no
teller: its going to take long
guy: ok (he shrugs and does not move implying he will wait)
She asks me for my slip and when I show the tracking number she tells me to go back to the main queue which is out the door – I REFUSED – and I can get rather animated if I want to!
While she is searching for the guys parcel our little line grows – noone (bar a paranoid teenager) has a white slip. The longer she takes the more aggro we all got and the comments started getting louder and louder – till we eventually had one mass conversation going with all the 20+ people in the Post Office!
Eventually she cant find the guys parcel and takes his details down and PROMISES to call – bet you a months salary she wont! The lady helping her takes my slip and returns immediately with my parcel. Much to our SHOCK since she was adamant it would take LONG. Her reason was it was from Kalahari and Kalahari is easy? I am still trying to figure that one out but at least I got my book!
It makes me so sad to have to deal with these types of people! They are the few who are giving our country (and the already tarnished Post Office) a bad name! They make people label us a lazy nation. The track and trace system works brilliantly and I have been impressed with the Post Offices website and their call centre but then one person spoils it for us all!
I have decided to take it further – I deal alot with that Post Office and will be there more now that I am studying and really do not want to go through this each time!