I have had staff reporting into me for about 4 years – fortunately its always been small teams of no more than 6. Up until a year ago I had no major HR issues – my teams functioned well and we were able to deal with any issues that arose!
Enter B – I inherited her from another division when our departments merged nearly year ago and its been a long fight ever since. I obviously can not go into more detail but after working tirelessly to try and assist her and failing each time, a decision was made yesterday to let her go!
It was a bitter sweet victory but I have learnt alot over the past 8 months that we have been busy with this process and at times it felt like we were really fighting a loosing battle. When I told my dad last night he said “see due process does work. It may take a little longer but it does always work” and then he asked “Does she know she was let go” – I actually couldnt answer him because I am not sure she does!
Back to the lessons I learnt
1. When dealing with staff its vital to remain objective and NOT get emotionally involved. Offering support and being compassionate are fine but getting emotionally involved is looking for trouble. At work my responsibility is to my company.
2. I know now our companys grievance, disciplinary and hearing process back to front.
3. I got to experience our Unions – it was not pretty and I am glad that I do not belong to this specific one.
5. I have learnt to not respond in anger – to walk away, breathe and remain calm.
6. And possible the hardest lesson was that sometimes I simple can not help someone as hard as I try.
Its been an experience I do not ever want to have to relive but I suppose as long as I have staff I am open to dealing with these kinds of dramas!