I am an open and proud Pick n Pay supporter. Their hyper is my favourite place to shop – I can get everything under one roof.
There is always a PnP nearby so its convenient to pop in and get what I need AND now you can use your smart shopper card.
Well today they let me down :-/
It’s actually been coming and I have moaned about their lack of items before but by the next day they usually have what I want and it’s really only actually been one or two items. So I look passed it. I have asked on Facebook and Twitter 3 times if I can use my smart shopper card to do online shopping with – I STILL don’t have an answer. I mean its a yes/no question? But again I looked passed it – I wasn’t planning on doing my online shopping this month so really no big deal.
But today when I walked into the fresh produce section of PnP Hyper Faerie Glen and was greeted by EMPTY shelves I nearly gave birth I was so annoyed. I am 36 weeks pregnant with a family that needs to have food regardless of whether I am in hospital, so today was stock cupboard day!
I was specifically looking for this special – it was nowhere to be found. So I figured I would take each item anyway and maybe they were just behind with the promo. Well there was ONE bag of 1kg tomatoes left – it was so squashed the liquid was leaking out of it. There was only 3 bags of onions left (not even sure if they were the special ones) so no special for me – maybe it’s for evening shoppers only?
The vegetable shelves are EMPTY apart from 1kg bags of carrots and a few left over soup mixes (which were on special). So its carrots for my family for the next two weeks.
I head over to the meat to get chicken and what do I find – EMPTY SHELVES. Not nearly empty but proper empty empty. Not one skinless, deboned chicken breast to be found. Meat counter – empty. Fish counter – empty. So no chicken for my family (but we have carrots).
Head over to the mince – no bulk packs (which I can somewhat tolerate since that’s normally on special) BUT only extra lean mince which is R20 more than the normal mince. So no mince for us.
By now I am suitable tense!
Promised the kids fruit loops – they didn’t have fruit loops – I suspect they go somewhere on the empty shelves down the cereal isle. Sorry kids none of that for you.
No herbs/spice mix I want – again obviously where the huge gapping hole was in the spice/herb isle. So our carrots will be all natural this month I am afraid – no seasoning for us.
Now in between all of this we all have to play “dodge the packers”. The shelf packers were all being dispatched into the store with trolleys full of items and had no regard for me and my pregnant self or the many elderly folk doing their shopping. I was nearly wiped out by 2 ladies pushing milk who clearly felt I was a nuisance and in the way.
I get to the check out to pay and let the cashier know I want to redeem my smart shopper points. She says “No problem just walk down to information and they will give you a piece of paper, bring that back to me and I will do it!”
I look at her in stunned silence and say “WHAT?”
She repeats it. So I say “Really? I must now walk half way across the store for a piece of paper?”
She smiles and nods her head.
I very politely say “Never mind”
She offers assistance “I will wait I don’t mind”
WHAT? REALLY? So again I politely reply “I am 36 weeks pregnant, I have just pushed this trolley around this store for. an hour and now you expect me to walk MORE? Please process my groceries so I can leave”
She laughs (yes she LAUGHS) and says “Next time ne”
I can honestly tell you now if I was not so scared of jail time I would have physically assaulted her.
WHY can’t you redeem your points by swiping your card like all the other places? I redeemed points at Dischem earlier in like 2 minutes. WHY must we walk to information? And where does it say this?
I was so mad. Maybe you are wondering why I didn’t call the manager? Well see I am 36 weeks pregnant, was mid hot flush, bursting for the loo, had just pushed a trolley with our months groceries around the rather LARGE Hyper and just wanted to go home. My mistake – I should have complained then and there!
The fact still remains it was a huge fail on Pick n Pays part. I can look past the smaller stores not having items but a hyper? Uh-huh. It’s not on.
What upsets me the most is that I have no where else to shop. Spar and Woolies are to expensive for the basics, my market doesn’t have groceries, Checkers are to me, all dirty. So that leaves PnP and I really do like their stuff. They have nice specials on, I can get everything I need in one go and I enjoy the experience (usually).
And PnP know this. They know I am stuck shopping there. They know they can have their tellers laugh at me and not offer assistance and tomorrow I will be back.